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Privacy Policy

1. Our commitment to your privacy

At Write My Song, we are committed to protecting your personal information and handling it responsibly and transparently in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes how we collect, use, store and disclose your personal information and your rights in relation to that information. 

2. What personal information we collect

We may collect personal information that you directly provide to us when you:

  • place an order for a personalised song;

  • fill in contact or order forms;

  • communicate with us via email or messaging;

  • subscribe to newsletters or marketing communications.

Personal information we collect may include:

  • your name and contact details (email address, phone number);

  • details about the person the song is for (name, occasion, story information);

  • billing and payment information;

  • any additional information you provide as part of the creative process.

We only collect personal information that is reasonably necessary for us to provide our services to you. 

3. How we collect information

We collect personal information:

  • directly from you when you complete forms on our website or submit information to us;

  • through your interactions with our website and services;

  • from third-party service providers that help us process payments or provide analytics.

We do not collect sensitive personal information unless you voluntarily submit it as part of your request.

4. How we use your personal information

We may use your personal information to:

  • process and fulfil your order for a personalised song;

  • communicate with you about your order and provide updates;

  • respond to your enquiries or requests;

  • improve our services and website experience;

  • send you marketing communications if you have opted in.

We will not use your personal information for purposes other than those for which it was collected without your consent, unless permitted by law. 

5. How we store and secure your data

We store your personal information using secure, reputable service providers and digital platforms that protect data through reasonable technical and organisational measures such as encryption and access controls.

We retain personal information only for as long as necessary to provide services, comply with legal obligations, or as required for internal business purposes. When personal information is no longer needed, we securely destroy or de-identify it where appropriate. 

6. Disclosure of personal information

We may disclose your personal information to:

  • third-party service providers (e.g. payment processors, email service providers) strictly for the purposes of fulfilling your order or managing our services;

  • legal or regulatory authorities where required by law.

We do not sell, rent or trade your personal information to external organisations for marketing purposes.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

 

Write My Song
Email: enquire@writemysong.com.au
 

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